Online Furniture Store

Delivery & Returns

Delivery information

 
We can deliver anywhere in England, Wales and Scotland Mainland. We regret that we are currently unable to deliver to the Isle of Man or the Channel Islands. 


PLEASE NOTE: Deliveries will be a 2 man delivery to your downstairs room only. Some deliveries to parts of Scotland, The Highlands and Islands off mainland England, Wales and Scotland will be delivered on a pallet to your driveway only.

Please note that for your security if payment is made by credit or debit card we can only deliver to the card billing address. If you would like us to deliver to an alternative address it is possible to pay by cheque or postal order - please contact us by our support ticket system.

We aim to deliver Electrical Goods within 14 – 21 days of acceptance of your signed order and furniture within 10 – 28 days of acceptance of your signed order.

We follow a simple order process and you should read this before ordering so you are aware of delivery timescales. We aim to deliver your order quickly but please be aware delivery timescales are approximate only.


DELIVERY COST

We charge delivery at cost and will advise you of this cost prior to you signing your agreement

Failed deliveries: Please note also that if a delivery is arranged and there is nobody to meet the driver, they will make a charge for redelivery. Also if an order is cancelled after it has been despatched then a charge will be made to cover our courier costs (see terms and conditions).


RECEIPT OF GOODS

Your delivery is insured against transit damage, but for your own protection it is important that you check the goods when you receive them.

If there is any damage to the packaging you must sign for your delivery as 'packaging damaged' on the courier's electronic pad / delivery note. If the courier is reluctant to wait sufficient time for you to check your delivery properly, again you must insist on writing 'packaging damaged' next to your signature, otherwise the courier company will consider your goods to have been delivered in perfect condition.

If there is any damage you must notify us within 48 hours of delivery with full details of the damage.


DAMAGED FAULTY OR INCORRECT GOODS

In the unlikely event that your purchase does arrive damaged or you receive the incorrect goods, you must contact us in writing within 48 hours of receipt. We may also need a photo of the problem where relevant. Should there be a need to return your goods for any reason they must be returned fully protected, in their original packaging, so please ensure you keep all packaging and the pallet (if left by courier) that the goods arrive with.


RETURNS AND CANCELLATIONS

Your purchase may be returned to us and the order cancelled (for any reason) within seven days of delivery, but you must arrange it with us first before returning anything.

If an order is cancelled after despatch the customer will be responsible for all courier costs incurred by us in returning item(s) to our warehouse.

Should you wish to return or cancel an order after receipt, please note that you do have a duty of care to ensure the goods remain undamaged. All return goods must be returned fully protected for transit, in their original packaging and be received back into our warehouse in a fully resalable condition. The customer will have full responsibility for the goods until the item(s) are returned to our warehouse, including liability for any damage sustained during transit as a result of the goods being poorly packaged.

For products returned you are responsible for arranging the return.

Your payment will be refunded within 30 days, subject only to deduction of any direct costs of return transport, insurance and where necessary repackaging incurred by us in relation to the return of the goods.

We cannot accept returns at our office address, so you must contact us for details of the return address before sending anything back.

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